EMEA Support Delivery Lead — Hybrid (Dublin) + Relocation

OpenAI; Dublin; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

A leading technology firm in Dublin seeks a User Operations Team Lead to oversee a team of Customer Support Engineers. You will manage team performance, drive strategic initiatives, and ensure effective collaboration across departments. Candidates should have over 5 years of leadership experience and excellent project management skills. The role offers a hybrid work model with a focus on customer-centric problem-solving.

Qualifications

• More than 5 years of leadership experience in a Support, IT, or Engineering environment.
• Strong interpersonal and communication skills to inspire a team.
• Excellent project management skills with a track record of leading cross-functional projects.
• Ability to contribute to high-level planning and decision-making.
• Familiarity with data science concepts to translate insights into business strategies.

Responsibilities

• Lead and support a team of customer support engineers.
• Conduct performance reviews and provide actionable feedback.
• Collaborate with other departments for successful initiatives.
• Oversee user operations projects and contribute to strategic planning.
• Resolve complex customer issues with engineering teams.

Skills

Leadership experience

Interpersonal skills

Project management

Strategic thinking

Collaborative mindset

Job description

A leading technology firm in Dublin seeks a User Operations Team Lead to oversee a team of Customer Support Engineers. You will manage team performance, drive strategic initiatives, and ensure effective collaboration across departments. Candidates should have over 5 years of leadership experience and excellent project management skills. The role offers a hybrid work model with a focus on customer-centric problem-solving.