Customer Experience Agent

Whatnot; Dublin; Hybrid; EUR 35,000 - 42,500; Full time

Benefits offered by this job

Generous holiday and time off policy

Health insurance options including medical, dental, vision

Work-from-home support

Care benefits

Pension plans internationally

Parental leave

Job summary

A live shopping platform is seeking a Customer Experience team member in Dublin, responsible for ensuring excellent user experiences. This role involves resolving customer issues, interacting with clients, and improving processes. Successful candidates will have at least 2 years of support experience, fluency in English, and familiarity with e-commerce operations. Benefits include health insurance and a generous leave policy.

Qualifications

• 2+ years of support experience handling email and/or chat services.
• Weekend availability required.
• Proactive problem-solver and process-improver.

Responsibilities

• Interact with buyers and sellers with a customer-first attitude.
• Resolve all customer issues regarding payments, orders, shipments.
• Become an expert in the Whatnot product, processes, and systems.

Skills

Support experience handling email and/or chat services

Fluent in English

Understanding of e-commerce and marketplace operations

Experience with customer-facing systems

Proactive problem-solver and process-improver

Knowledge of collectibles

Secondary language (French, German, or Dutch)

Education

Bachelor's degree

Tools

Zendesk

Kustomer

Intercom

Job description

🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re redefining e‑commerce by blending community, shopping, and entertainment into a community just for you. As a remote co‑located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest‑growing marketplaces, we’re looking for bold, forward‑thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

💻 Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. If something went wrong you are ensuring that we are doing everything possible to make it right.

• Interact with buyers and sellers with a customer‑first attitude ensuring a positive experience
• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
• Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

We offer flexibility to work from home or from one of our global office hubs, and we value in‑person time for planning, problem‑solving, and connection. Team members in this role must live within commuting distance of our Dublin hub.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

Skills

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Fluent in English
• Secondary language preferred, in particular French, German, or Dutch
• Understanding of e‑commerce and marketplace operations
• Experience with customer‑facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer‑first / serving customers
• Proactive problem‑solver and process‑improver
• Knowledge of collectibles is a plus
• Bachelor's degree preferred
• Previous start‑up experience is a plus

🎁 Benefits

• Generous holiday and time off policy
• Health insurance options including medical, dental, vision
• Work‑from‑home support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally
• Monthly allowance to dog‑food the app
  • All Whatnauts are expected to develop a deep understanding of our product. We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dog‑fooding budget makes this fun and easy!).
• Parental leave
  • 16 weeks of paid parental leave + one month gradual return to work (company leave allowances run concurrently with country leave requirements which take precedence.)

Please find our Whatnot Candidate Privacy Notice here.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K