Remote Product Support Specialist – Ireland (Cybersecurity)

huntress; Ireland; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Remote work environment

Home office reimbursement

Personal leave entitlements

Digital monthly reimbursement

Company events travel

Pension

Access to coaching platform

Job summary

Huntress, a fully remote cybersecurity company, is seeking a Product Support Specialist to join our world-class support team. You will be the first point of contact for technical inquiries and help customers maximize the value of our solutions.

The role emphasizes customer-centric service, collaboration, and ongoing product knowledge. We offer remote work, home-office reimbursements, personal leave, and opportunities for professional growth.

Qualifications

• Ability to adapt to day-to-day changes in a hypergrowth environment.
• Highly collaborative mindset; able to work as one team to solve problems for partners.
• Disciplined, with systematic problem-solving skills.
• Experience supporting Windows operating systems, including services and registry, and troubleshooting common issues.
• Experience with macOS and familiarity with its directory structures and troubleshooting.
• Experience with tools like ProcMon and Process Explorer is a plus.
• Familiarity with system configuration tools like GPO, RMMs, SCCM; scripting is a plus.

Responsibilities

• Provide initial partner support and convey resolutions to customers.
• Walk customers through problem-solving processes and provide assistance.
• Assess customer issues and properly escalate incidents as needed.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customer expectations.
• Recommend changes to internal and customer-facing documentation where needed.
• Continually grow knowledge of internal procedures, Huntress product, and customer environments.

Skills

Customer support

Teamwork

Problem solving

Windows troubleshooting

macOS troubleshooting

Tools

ProcMon

Process Explorer

GPO

RMMs

SCCM

Job description

Huntress, a fully remote cybersecurity company, is seeking a Product Support Specialist to join our world-class support team. You will be the first point of contact for technical inquiries and help customers maximize the value of our solutions.

The role emphasizes customer-centric service, collaboration, and ongoing product knowledge. We offer remote work, home-office reimbursements, personal leave, and opportunities for professional growth.