Remote Partnerships Manager — Outsourcing & Growth

SupportNinja; Ireland; Remote; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Company-Provided Equipment

Remote work (Ireland)

Job summary

SupportNinja is seeking a Partnership Manager to own and grow a portfolio of outsourcing advisors, consultants, and broker relationships. You will educate partners on our tech-forward CX and back-office outsourcing offerings and convert trust into a steady pipeline of qualified opportunities.

The role requires coordinating with sales, solutions, and marketing to ensure fast turnarounds and a strong partner experience. Remote work from Ireland with US business hours is expected.

Qualifications

• 3–5 years in partnerships, channel sales, business development, or client-facing roles in outsourcing.
• Proven ability to build and manage a referral or channel pipeline that translates to revenue.
• Strong relationship-management skills with external partners as primary contacts.
• Excellent written and verbal communication, capable of telling a tech-forward CX/BPO story.
• CRM proficiency with tools such as HubSpot or Salesforce for pipeline tracking.

Responsibilities

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships as the primary contact.
• Identify, recruit, and onboard new referral partners aligned with target verticals and deal sizes.
• Manage the full referral lifecycle from intake to sales handoff and track deal status.
• Advocate for partner-sourced deals internally, coordinating with sales and marketing for fast turnaround.
• Educate partners on services, tech stack, and differentiation to position the company confidently.
• Develop and execute a partner engagement cadence with check-ins, reviews, newsletters, and co-marketing.
• Represent SupportNinja at industry events to build visibility within the outsourcing advisor space.
• Track partner performance and pipeline in the CRM and report on revenue from referrals.
• Collaborate on enablement content and provide market feedback to leadership on trends.

Skills

Partnerships

Channel sales

Relationship management

Communication

Tools

HubSpot

Salesforce

Job description

SupportNinja is seeking a Partnership Manager to own and grow a portfolio of outsourcing advisors, consultants, and broker relationships. You will educate partners on our tech-forward CX and back-office outsourcing offerings and convert trust into a steady pipeline of qualified opportunities.

The role requires coordinating with sales, solutions, and marketing to ensure fast turnarounds and a strong partner experience. Remote work from Ireland with US business hours is expected.