Partnership Manager

SupportNinja; Ireland; Remote; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Company-Provided Equipment

Remote work (Ireland)

Job summary

SupportNinja is seeking a Partnership Manager to own and grow a portfolio of outsourcing advisors, consultants, and broker relationships. You will educate partners on our tech-forward CX and back-office outsourcing offerings and convert trust into a steady pipeline of qualified opportunities.

The role requires coordinating with sales, solutions, and marketing to ensure fast turnarounds and a strong partner experience. Remote work from Ireland with US business hours is expected.

Qualifications

• 3–5 years in partnerships, channel sales, business development, or client-facing roles in outsourcing.
• Proven ability to build and manage a referral or channel pipeline that translates to revenue.
• Strong relationship-management skills with external partners as primary contacts.
• Excellent written and verbal communication, capable of telling a tech-forward CX/BPO story.
• CRM proficiency with tools such as HubSpot or Salesforce for pipeline tracking.

Responsibilities

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships as the primary contact.
• Identify, recruit, and onboard new referral partners aligned with target verticals and deal sizes.
• Manage the full referral lifecycle from intake to sales handoff and track deal status.
• Advocate for partner-sourced deals internally, coordinating with sales and marketing for fast turnaround.
• Educate partners on services, tech stack, and differentiation to position the company confidently.
• Develop and execute a partner engagement cadence with check-ins, reviews, newsletters, and co-marketing.
• Represent SupportNinja at industry events to build visibility within the outsourcing advisor space.
• Track partner performance and pipeline in the CRM and report on revenue from referrals.
• Collaborate on enablement content and provide market feedback to leadership on trends.

Skills

Partnerships

Channel sales

Relationship management

Communication

Tools

HubSpot

Salesforce

Job description

Ready to drive strategic partnerships, build high-impact advisor relationships, and accelerate growth for a tech-forward CX and BPO leader? SupportNinja is looking for a Partnership Manager to own, expand, and nurture our network of outsourcing advisors, consultants, and broker partners while converting partner trust into a thriving pipeline of sales opportunities .

• Work Setup:Remote — Ireland.
• Schedule: US Business Hours
• Equipment: Company-Provided Equipment
• Start Date: October 19, 2026

Job Summary: The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing . This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff .

What does a day in the life of a Partnership Manager look like?

Portfolio Ownership & Growth: Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact .

Partner Recruitment & Onboarding: Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes .

Referral Lifecycle Management: Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner .

Internal Deal Advocacy: Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience .

Partner Education: Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently .

Engagement Cadence Execution: Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints .

Industry & Event Representation: Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community .

CRM Tracking & Analytics: Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue .

Enablement Content & Market Feedback: Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battlecards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space .

What Does a Qualified Candidate Look Like?

Must Haves / Non-Negotiable:

Relevant Experience: 3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization .

Pipeline Track Record: Proven track record of building and managing a referral or channel pipeline that translated into closed revenue .

Relationship Management: Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers .

Communication & Storytelling: Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors .

CRM Proficiency: Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking .

Self-Direction: Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight .

Travel & Schedule Availability: Willingness to travel for industry events and in-person partner meetings (estimated at 15% to 25%) and availability to work US Business Hours .

Nice to Haves / Preferred:

Ecosystem Familiarity: Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers .

Industry Background: Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem .

Program Architecture: Experience building partner enablement programs or co-marketing campaigns from the ground up .

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is an equal opportunity employer and is committed to providing equal employment opportunities in accordance with applicable Irish employment equality legislation.