Remote Motor Claims Team Leader — Lead & Elevate Service

Sedgwick Claims Management Services Ltd; Ireland; Remote; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dubl

Discounted onsite Montessori (Dublin 4

EAP – Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking a Motor Claims Team Leader to lead a high-performing team of motor damage claim handlers. You will provide day-to-day leadership, coaching, and technical guidance to ensure accurate and efficient claims handling while upholding client requirements and service standards.

The role combines people leadership with strong motor claims expertise, working with clients and stakeholders to drive service excellence and continuous improvement across the function.

Qualifications

• Motor Claims Leadership Experience—Proven experience leading, coaching or supervising claims professionals within motor claims.
• Motor Claims Expertise—Strong knowledge of Motor Damage claims processes and lifecycle.
• Professional Qualifications—CIP qualification (or higher) is essential.
• Quality Assurance experience would be advantageous.
• Client Relationship Management—Ability to build and maintain strong client relationships.
• Technical Proficiency—Strong IT literacy and experience using claims systems/databases.
• Performance & Operational Management—Experience managing team performance against KPIs and SLAs.
• Quality & Technical Knowledge—Strong technical claims knowledge and ability to support colleagues on complex claims.
• Continuous Improvement Mindset—Identify opportunities to enhance processes and efficiency.
• Communication & Influencing Skills—Excellent written and verbal communication with stakeholders.

Responsibilities

• Lead a high-performing motor claims team with day-to-day leadership, coaching and technical guidance.
• Oversee handling of motor claims and complaints to ensure accurate, efficient outcomes.
• Support complex claims matters as a technical referral point and ensure regulatory compliance.
• Build strong client relationships and deliver against service standards and quality.
• Monitor performance, data integrity and drive continuous improvement in processes.
• Collaborate with clients and internal teams to align with KPIs and service levels.

Skills

Motor Claims Leadership

Motor Claims Expertise

CIP qualification

Client Relationship Management

IT literacy

KPIs & SLAs management

Continuous Improvement

Communication Skills

Organisational & Problem-Solving

Education

CIP qualification

Tools

Claims management systems

Job description

Sedgwick Ireland is seeking a Motor Claims Team Leader to lead a high-performing team of motor damage claim handlers. You will provide day-to-day leadership, coaching, and technical guidance to ensure accurate and efficient claims handling while upholding client requirements and service standards.

The role combines people leadership with strong motor claims expertise, working with clients and stakeholders to drive service excellence and continuous improvement across the function.