Motor Claims Handler

Sedgwick Claims Management Services Ltd; Ireland; Remote; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dun)

Job summary

Sedgwick Ireland is seeking a Motor Claims Handler to manage a portfolio of motor damage claims for key clients. You will assess liability and quantum, determine coverage and handle claims in a compliant, customer-focused manner.

The role requires experience in motor claims, SLAs and KPIs, with APA qualification as a minimum and CIP preferred. You will join a fast-growing team and have opportunities to develop professionally.

Qualifications

• Essential experience managing motor claims in accordance with SLAs and KPIs.
• APA qualification is a minimum requirement; CIP and progressing with further qualifications is preferred.
• Technical knowledge to assess liability and quantum, investigations, and motor coverages.
• Desktop liability investigations, reviewing evidence, determining liability, and making well-reasoned decisions.

Responsibilities

• Manage a portfolio of motor damage claims for key clients.
• Assess liability and quantum, determine coverage and resolve claims.
• Conduct desktop investigations, review evidence, and make timely decisions.
• Communicate effectively with clients and colleagues, handling complaints when needed.

Skills

Claims portfolio management

APA qualification

CIP qualification

Technical claims knowledge

Investigation & decision making

Negotiation & claims resolution

Attention to detail

Adaptability & resilience

Education

APA qualification

CIP qualification in progress

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Motor Claims Handler

Job Location: Ireland – Home working

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Job Summary

Join our Motor Division as a Claims Handler, managing a portfolio of motor damage claims for key clients. As a Motor Claims Handler, you'll take ownership of a portfolio of motor files. You will be required to assess both liability and quantum, determine coverage and manage your assigned claims in an expedient, compliant and customer-focused way.

We're looking for someone with experience in managing motor claims, ideally gained in a similar motor claims environment. We are looking for someone to join this fast growing team who is looking for opportunities to develop personally and is able to contribute to improving the overall performance of the team.

The skills you will have when you apply:

• Claims Portfolio Management – Essential experience managing motor claims in accordance with SLAs and KPIs.
• Insurance Qualifications – APA qualification is a minimum requirement, ideally the candidate will have CIP and progressing with further qualifications.
• Technical Claims Knowledge – The ideal candidate will have knowledge of how to assess both liability and quantum, the investigations to be undertaken and a good understanding of motor coverages generally.
• Investigation & Decision Making – Confident carrying out desktop liability investigations, reviewing evidence, determining liability and making accurate, well-reasoned decisions.
• Customer, Client & Complaint Handling – Excellent written and verbal communication skills, with a customer-focused approach, confidence liaising with clients and colleagues, and complaint handling experience considered advantageous.
• Negotiation & Claims Resolution – Strong negotiating, influencing and problem-solving skills, with the ability to investigate and settle claims in a timely, compliant and commercially aware manner.
• Attention to Detail & Accuracy – High levels of accuracy and attention to detail when reviewing documentation, assessing claims and maintaining records.
• Adaptability & Resilience – Able to thrive in a dynamic and target-driven environment, managing deadlines, changing priorities and business needs with a positive and flexible approach.

What we’ll give you for this role:

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Why join us

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career. You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

We welcome applications from people of all backgrounds and experiences. Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com