Motor Claims Team Leader

Sedgwick Claims Management Services Ltd; Ireland; Remote; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days' annual leave entitlement

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dubl

Discounted onsite Montessori (Dublin 4

EAP – Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking a Motor Claims Team Leader to lead a high-performing team of motor damage claim handlers. You will provide day-to-day leadership, coaching, and technical guidance to ensure accurate and efficient claims handling while upholding client requirements and service standards.

The role combines people leadership with strong motor claims expertise, working with clients and stakeholders to drive service excellence and continuous improvement across the function.

Qualifications

• Motor Claims Leadership Experience—Proven experience leading, coaching or supervising claims professionals within motor claims.
• Motor Claims Expertise—Strong knowledge of Motor Damage claims processes and lifecycle.
• Professional Qualifications—CIP qualification (or higher) is essential.
• Quality Assurance experience would be advantageous.
• Client Relationship Management—Ability to build and maintain strong client relationships.
• Technical Proficiency—Strong IT literacy and experience using claims systems/databases.
• Performance & Operational Management—Experience managing team performance against KPIs and SLAs.
• Quality & Technical Knowledge—Strong technical claims knowledge and ability to support colleagues on complex claims.
• Continuous Improvement Mindset—Identify opportunities to enhance processes and efficiency.
• Communication & Influencing Skills—Excellent written and verbal communication with stakeholders.

Responsibilities

• Lead a high-performing motor claims team with day-to-day leadership, coaching and technical guidance.
• Oversee handling of motor claims and complaints to ensure accurate, efficient outcomes.
• Support complex claims matters as a technical referral point and ensure regulatory compliance.
• Build strong client relationships and deliver against service standards and quality.
• Monitor performance, data integrity and drive continuous improvement in processes.
• Collaborate with clients and internal teams to align with KPIs and service levels.

Skills

Motor Claims Leadership

Motor Claims Expertise

CIP qualification

Client Relationship Management

IT literacy

KPIs & SLAs management

Continuous Improvement

Communication Skills

Organisational & Problem-Solving

Education

CIP qualification

Tools

Claims management systems

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Motor Claims Team Leader Job

Location: Ireland – Home working
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications

Lead a high-performing motor claims team while delivering outstanding service. Join Sedgwick as a Motor Claims Team Leader to manage, support, and develop a team of motor damage claim handlers. Combining people leadership with technical claims expertise, you will oversee the effective handling of motor claims and complaints, ensuring exceptional customer outcomes, strong client relationships and delivery against key service standards. In this varied and rewarding role, you will provide day‑to‑day leadership, coaching and technical guidance to your team, creating an environment where colleagues can thrive and perform at their best. Acting as a key technical referral point, you’ll support the handling of complex claims and complaints while ensuring claims are managed accurately, efficiently and in accordance with client requirements, regulatory obligations and internal quality standards. You will work closely with clients, stakeholders and colleagues across the business to build strong relationships, drive service excellence and ensure all KPIs and service level agreements are consistently achieved. With responsibility for monitoring performance, maintaining data integrity and ensuring high‑quality claims management, you’ll also identify opportunities to improve processes, enhance efficiency and contribute to the ongoing evolution of the service. This is an excellent opportunity for an experienced motor claims professional looking to develop their leadership career within a global organisation that values technical excellence, innovation and outstanding customer service.

Skills you will have when you apply

• Motor Claims Leadership Experience – Proven experience leading, coaching or supervising claims professionals within a motor claims environment, or someone with the appropriate skills set looking to make their next career move
• Motor Claims Expertise – Strong knowledge of Motor Damage claims processes, and procedures accompanied by experience of handling claims through their lifecycle
• Professional Qualifications – CIP qualification (or higher) is essential
• Quality Assurance experience would be advantageous
• Client Relationship Management – Demonstrated ability to build and maintain strong relationships with clients and key stakeholders
• Technical Proficiency – Strong IT literacy, including experience using claims management systems and databases
• Performance & Operational Management – Experience managing team performance against KPIs and service level agreements, ensuring high-quality outcomes
• Quality & Technical Knowledge – Strong technical claims knowledge with the ability to act as a referral point and support colleagues with complex claims matters
• Continuous Improvement Mindset – Ability to identify opportunities to enhance processes, improve service delivery and operational efficiency
• Communication & Influencing Skills – Excellent written and verbal communication skills with the confidence to engage effectively with both internal and external stakeholders
• Organisational & Problem‑Solving Ability – Strong planning, prioritisation and decision‑making skills, with the ability to remain focused under pressure

What we’ll give you for this role

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long‑term career. You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

We welcome applications from people of all backgrounds and experiences. Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates.

Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF5 CF6 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

#LI-REMOTE Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com