Experienced Motor Claims Handler

Sedgwick Claims Management Services Ltd; Ireland; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Bonus/incentive scheme

20 days annual leave

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (D4)

Discounted onsite Montessori (D4)

Employee Assistance Programme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development

Job summary

Sedgwick Ireland is seeking an Experienced Motor Claims Handler to join our expanding Motor Division. You will manage a portfolio of motor damage claims with minimal supervision, mentor junior colleagues, and contribute to growth while maintaining high standards of accuracy and timely settlements.

The role is based in Ireland with home working, offering a competitive remuneration package and opportunities for professional development through the Insurance Institute and ongoing training.

Qualifications

• Experience managing motor claims portfolio with 150+ files and targets.
• APA qualification is the minimum; CIP and MDI progression expected.
• Strong knowledge of motor claims processes, liability, indemnity and coverage decisions.

Responsibilities

• Manage a portfolio of motor damage claims with minimal supervision.
• Mentor and train less experienced colleagues in the division.
• Make accurate liability and quantum determinations to support settlements.
• Negotiate settlements with clients and claimants.
• Maintain high-quality documentation and timely claim closures.

Skills

Claims portfolio

Negotiation

Attention to detail

Adaptability

Communication skills

Education

APA qualification (minimum)

CIP in progress

MDI planned

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Experienced Motor Claims Handler

Job Location: Ireland – Home working Job Type: Permanent Remuneration: Competitive salary taking into account skills, experience and qualifications.

We are looking for experienced Motor Claim Handlers to join our expanding Motor Division. We are growing, and we need your support in both maintaining this momentum and building on our experience levels across the division. We are looking for Claim Handlers capable of managing a portfolio of motor damage claims with little supervision and are looking to personally develop and take advantage of opportunities that arise as the division continues its period of growth. As an experienced Claim Handler, you will be expected to support your less experienced colleagues, providing mentorship and training as and when required. You will be well versed in the management of all motor damage claims, both first and third party. Technically, you will be able to demonstrate a strong knowledge of the assessment of both quantum and liability processes, as well as an ability to determine coverage. You will be able to demonstrate that you are familiar with the CPC requirements, and that the customer is at the centre of all that you do. You'll bring strong decision-making skills, sound numeric ability, excellent attention to detail and the confidence to negotiate, influence and solve problems in a fast-paced, environment with deadlines.

The skills you will have when you apply:

• Claims Portfolio Management – Essential experience managing motor claims, ideally including a portfolio of 150+ files with specific closure and quality targets.
• Insurance Qualifications – APA qualification is the minimum requirement; the expectation is that CIP would have been achieved and you are moving onto MDI and more.
• Technical Claims Knowledge – Good knowledge of motor claims classifications, motor policies, liability, indemnity, quantum, market agreements, claims processes and relevant industry developments.
• Investigation & Decision Making – Confident carrying out desktop liability investigations, reviewing evidence, determining liability and making accurate, well-reasoned decisions.
• Customer, Client & Complaint Handling – Excellent written and verbal communication skills, with a customer-focused approach, confidence liaising with clients and colleagues, and complaint handling experience considered advantageous.
• Negotiation & Claims Resolution – Strong negotiating, influencing and problem-solving skills, with the ability to investigate and settle claims in a timely, compliant and commercially aware manner.
• Attention to Detail & Accuracy – High levels of accuracy and attention to detail when reviewing documentation, assessing claims and maintaining records.
• Adaptability & Resilience – Able to thrive in a dynamic, pressurised and target-driven environment, managing deadlines, changing priorities and business needs with a positive and flexible approach.

What we'll give you for this role:

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career. You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

We welcome applications from people of all backgrounds and experiences.

Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind.

We welcome applications from all suitably qualified candidates.

Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. #LI-REMOTE Sedgwick is the worlds leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com