Remote Luxury Travel Concierge

Manatal; Dublin; Remote; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel discounts

Training & development

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role emphasizes service excellence and attention to detail in a client-facing capacity. You will handle inquiries, assist with bookings, provide destination information, and maintain accurate records for a premium travel experience.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable using technology and booking platforms.
• Reliable, proactive, and able to manage multiple client requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal & written communication

Customer service experience

Organizational skills

Tech-savvy booking platforms

Multitasking & time management

Genuine interest in travel

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

This role emphasizes service excellence and attention to detail in a client-facing capacity. You will handle inquiries, assist with bookings, provide destination information, and maintain accurate records for a premium travel experience.