Remote Travel Concierge & Client Experience Specialist

Manatal; Leinster; Remote; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Remote work

Professional growth

Travel perks/discounts

Training & development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a 100% remote role. You will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless and high-quality experience for luxury and leisure travelers.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, with excellent communication skills and the ability to manage multiple

Qualifications

• Excellent verbal and written communication.
• Experience in customer service (travel/hospitality preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and booking platforms.
• Reliable, proactive, and able to manage multiple requests.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel passion

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a 100% remote role. You will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless and high-quality experience for luxury and leisure travelers.

The ideal candidate is detail-oriented, service-driven, and passionate about travel and hospitality, with excellent communication skills and the ability to manage multiple