Remote Travel Concierge & Customer Service Pro

Manatal; Cork; À distance; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Résumé du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality travel experience.

This role is ideal for someone who is detail oriented, service driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with responsibilities spanning inquiries, bookings, changes, and proactive client follow-up.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.

Responsabilités

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Connaissances

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel passion

Description du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality travel experience.

This role is ideal for someone who is detail oriented, service driven, and passionate about travel, hospitality, and delivering exceptional customer experiences, with responsibilities spanning inquiries, bookings, changes, and proactive client follow-up.