Remote Travel Concierge & Client Experience Pro

Manatal; Limerick; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Training & development

Job summary

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up.

This role emphasizes delivering a seamless, personalized, high-quality experience with a detail-oriented, service-driven approach. You will handle inquiries, assist with bookings, and maintain accurate records while working with a supportive team.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication

Customer Service

Organization

Tech-savvy

Multi-tasking

Travel passion

Job description

Prestige Travel Agency by Mich USA seeks a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up.

This role emphasizes delivering a seamless, personalized, high-quality experience with a detail-oriented, service-driven approach. You will handle inquiries, assist with bookings, and maintain accurate records while working with a supportive team.