Remote Travel Concierge & Booking Specialist

Manatal; Fingal; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth

Travel perks and discounts

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This remote position is ideal for detail-oriented, service-driven individuals passionate about travel and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.
• Reliable and proactive with ability to manage multiple requests.
• Genuine interest in travel.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech proficiency

Multitasking

Travel interest

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This remote position is ideal for detail-oriented, service-driven individuals passionate about travel and delivering exceptional customer experiences.