Remote Travel Concierge & Customer Service Specialist

Manatal; Bray; Remote; EUR 34,000 - 46,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth

Travel perks and discounts

Training and development

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a 100% remote role. You will assist with luxury and leisure bookings, provide destination guidance, and coordinate itineraries to ensure a seamless experience.

The role demands outstanding communication, meticulous organization, and a genuine passion for travel and customer service.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Verbal communication

Written communication

Customer service

Organization

Tech savviness

Empathy

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative to support clients throughout their travel journey in a 100% remote role. You will assist with luxury and leisure bookings, provide destination guidance, and coordinate itineraries to ensure a seamless experience.

The role demands outstanding communication, meticulous organization, and a genuine passion for travel and customer service.