Remote Travel Concierge & Customer Service

Manatal; Waterford; À distance; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Remote work environment

Professional growth opportunities

Travel perks and discounts

Team training and development

Résumé du poste

Prestige Travel Agency by Mich USA is hiring a Travel Customer Service Representative (Remote) to support clients throughout their travel journey. You will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

The role suits detail-oriented and service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a 100% remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields is preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Connaissances

Excellent communication

Customer service

Organizational skills

Tech-savvy

Multi-tasking

Travel passion

Outils

Booking platforms

Description du poste

Prestige Travel Agency by Mich USA is hiring a Travel Customer Service Representative (Remote) to support clients throughout their travel journey. You will be the trusted contact from initial booking through post-trip follow-up, ensuring a seamless, personalized, and high-quality experience.

The role suits detail-oriented and service-driven individuals who are passionate about travel, hospitality, and delivering exceptional customer experiences in a 100% remote environment.