Remote IT Support Technician – Global Helpdesk

Kinaxis; Galway; On-site; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Flexible vacation options

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship and training

Job summary

Kinaxis in Ireland is seeking an IT Service Desk Technician to provide remote first-line support for a global user base, handling tickets, incidents and requests via ServiceNow, and delivering hardware and software support.

You will onboarding/offboarding, provisioning devices, and liaising with vendors while ensuring SLAs are met. 3–5 years of remote IT service desk experience, a degree in CS/IS, and ITIL/A+ are preferred; excellent English essential.

Qualifications

• 3–5 years of IT Service Desk experience providing remote end-user support.
• Post-secondary education in CS, Information Systems or related field, or equivalent.
• ITIL, A+, Network+, MCSA are assets.
• Strong communication and customer service skills with non-technical audiences.
• Experience with ServiceNow and enterprise tech like Windows/Mac, AD, VPN, M365.

Responsibilities

• Provide remote first-line IT support across EMEA and global locations.
• Handle incidents and service requests via ticketing system with SLA adherence.
• Onboarding & offboarding, device provisioning and asset management.
• Install, diagnose, repair and upgrade hardware/software as needed.
• Create and maintain IT documentation and knowledge base articles.
• Deliver end-user training on IT services; participate in on-call rota.
• Collaborate with vendors and internal teams to resolve issues.

Skills

Customer service

Strong communication

Problem solving

English proficiency

Multi-location support

Education

Degree or Diploma in CS/IS or related field

Tools

ServiceNow

Okta

Intune MDM

Microsoft 365

Windows Server

Exchange Online

Job description

Kinaxis in Ireland is seeking an IT Service Desk Technician to provide remote first-line support for a global user base, handling tickets, incidents and requests via ServiceNow, and delivering hardware and software support.

You will onboarding/offboarding, provisioning devices, and liaising with vendors while ensuring SLAs are met. 3–5 years of remote IT service desk experience, a degree in CS/IS, and ITIL/A+ are preferred; excellent English essential.