Remote IT Support Technician – Global & EMEA

Kinaxis; Ireland; Remote; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Flexible vacation and Kinaxis Days

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship and career development

Recognition programs

Hackathons

Job summary

Kinaxis is seeking an IT Service Desk professional to provide remote end-user support across EMEA. You will handle Windows and Mac OS, Active Directory, VPN, Okta, M365, and service-ticket workflows.

You will onboard/offboard users, manage hardware provisioning, and support global IT operations. Excellent communication and problem-solving skills are essential, with on-call duties and potential travel.

Qualifications

• 3–5 years of IT Service Desk experience providing remote end-user support across multiple locations.
• Post-secondary education in Computer Science, Information Systems, or related field, or equivalent.
• ITIL, A+, Network+, and/or MCSA certifications are assets.
• Strong analytical, critical thinking, and problem-solving skills with sound judgment.
• Excellent customer service, ability to explain technical concepts to non-technical audiences, including executives.
• Ability to build rapport and collaborate with technicians and end-users.
• Experience with ticketing and self-service platforms such as ServiceNow.
• Experience supporting Windows/Mac OS, AD, VPN, Okta, M365, Windows Server, RDP, Intune MDM, OS patch management; Exchange Online is a plus.

Responsibilities

• Understand end-user challenges and outcomes; provide technical support and guidance within SLAs.
• Lead routine technical analysis on tickets; update stakeholders via the ticketing system.
• Onboarding & Offboarding: account creation, hardware provisioning, decommissioning.
• Install, diagnose, repair, maintain, and upgrade hardware and software for end users.
• Conduct tests and root-cause analyses; document findings and implement improvements.
• Participate in testing new systems and processes; share learnings.
• Ship hardware to new hires and replacements; manage logistics with vendors.
• Support company phone devices; liaise with carriers for setup and provisioning.
• Create and maintain IT process documentation and knowledge base articles.
• Participate in weekend on-call L1 support; respond to P1 during business hours when needed.
• Deliver end-user training on IT services as required.
• International travel to support the business; valid passport required.

Skills

ITIL

A+

Network+

MCSA

Windows OS

Mac OS

Active Directory

VPN

Okta

Microsoft 365

Windows Server

RDP

Intune MDM

OS Patch Management

Exchange Online

ServiceNow

English communication

Education

Computer Science degree

Information Systems degree

Tools

ServiceNow

Job description

Kinaxis is seeking an IT Service Desk professional to provide remote end-user support across EMEA. You will handle Windows and Mac OS, Active Directory, VPN, Okta, M365, and service-ticket workflows.

You will onboard/offboard users, manage hardware provisioning, and support global IT operations. Excellent communication and problem-solving skills are essential, with on-call duties and potential travel.