IT Service Desk Engineer – Proactive Tech Support

Jobtailor; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

Jobtailor in Dublin, Ireland, is seeking an experienced IT Service Desk Analyst to join our team. You will support the IT team across service desk management, incident resolution, and project tasks, ensuring timely updates and high-quality customer service.

You will handle incidents, monitor queues, escalate when needed, and work with colleagues to implement pragmatic IT solutions. Knowledge of Active Directory, MFA, WebEx, and ITIL certification is preferred.

Qualifications

• Degree in IT or relevant experience.
• ITIL Certification.
• 2+ years in a helpdesk role.
• Strong time management and communication skills.
• Ability to work under pressure and meet deadlines.
• Ability to interact with colleagues efficiently and effectively.

Responsibilities

• Support the IT team in technical service desk management, project tasks and monitoring.
• Resolve incidents/requests within agreed service levels.
• Ensure ticket assignments maximise efficiency and are escalated when needed.
• Maintain high quality customer service with clear communications.
• Stay up to date with technology hardware and software for first-level support.
• Assist in disaster recovery testing and production DR incidents.

Skills

Time management

Communication skills

Team collaboration

Critical thinking

MS Office

Active Directory

MFA

WebEx

Education

IT degree

Tools

WebEx

Mobile devices

ITSM Tools

Active Directory

MFA

Job description

Jobtailor in Dublin, Ireland, is seeking an experienced IT Service Desk Analyst to join our team. You will support the IT team across service desk management, incident resolution, and project tasks, ensuring timely updates and high-quality customer service.

You will handle incidents, monitor queues, escalate when needed, and work with colleagues to implement pragmatic IT solutions. Knowledge of Active Directory, MFA, WebEx, and ITIL certification is preferred.