IT Helpdesk Support

Lex Consultancy Recruitment; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

23 days Annual Leave

Health Insurance

Pension

Income Protection Insurance

Life Assurance

Onsite gym

Job summary

Lex Consultancy Recruitment is seeking an IT Helpdesk Technician to support 800+ users in a professional services setting in Dublin. The role starts on site for training and moves to a hybrid model with 3 days on site per week.

You will handle first-line support, ticketing, and user training, with exposure to Office 365, Exchange, and Azure. A strong service mindset and teamwork are essential for success.

Qualifications

• 2–3 years IT service desk or helpdesk experience in a fast-paced environment.
• Strong knowledge of operating systems, hardware and software.
• Experience with Microsoft Office 365, Exchange Server, and Azure is advantageous.
• Experience in a Professional Services environment is highly desirable.

Responsibilities

• Deliver first-level technical support to end users via phone, email or in-person.
• Record all support requests and incidents in the ticketing system accurately.
• Troubleshoot hardware, software, and network issues and diagnose solutions.
• Escalate complex issues to senior IT staff when needed.
• Prioritise, categorise and resolve tickets per SLAs.
• Document procedures and follow up to ensure consistent service delivery.
• Assist with user account management including password resets.
• Provide guidance and basic training on software and IT services.
• Support IT AV technician for Microsoft Teams and Zoom meetings.

Skills

IT Service Desk experience

Technical knowledge

Adaptability

Tools

Office 365

Exchange Server

Azure

Job description

An International Professional Services Organisation with offices in Dublin 2 are seeking to hire an experienced IT Helpdesk Technician to support their 800+ users with IT Support and Infrastructure maintenance.

This is a permanent role with excellent benefits and progression opportunities.

• Hybrid role; The successful candidate will be required to work on site initially for training and then move to a hybrid working model of 3 days on site per week.
• Excellent benefits package which includes: 23 days Annual Leave, Health Insurance and Pension, Income Protection Insurance and Life Assurance, onsite gym etc.

Responsibilities:

• Deliver first-level technical support to end users through phone, email, or in-person interactions.
• Accurately and efficiently record all support requests and incidents in the ticketing system.
• Troubleshoot and resolve hardware, software, and network issues by diagnosing problems and researching solutions.
• Escalate complex or unresolved issues to senior IT Service Desk Analysts or other IT teams within the IT Department as needed.
• Ensure all service desk tickets are properly prioritised, categorised, and resolved in accordance with established service level agreements (SLAs).
• Follow all established procedures and processes, including thorough documentation and follow-up, to maintain consistent and high-quality service delivery.
• Assist with user account management, including account creation, administration, password resets, and access control.
• Provide guidance and basic training to end users on software applications and IT services.
• Support the IT AV technician with in-house and external client-facing hybrid meetings, including IT AV assistance for Microsoft Teams and Zoom meetings.

Experience & Background:

• Minimum 2-3 years IT Service Desk / Helpdesk experience in a fast paced environment.
• Previous Professional Services experience is highly desired.
• You have strong technical knowledge of operating systems, hardware and software.
• You have experience in IT Applications including Microsoft Office 365, 2016 and Exchange Server.
• Experience with Microsoft Azure environment is highly advantageous.