IT Helpdesk Support - Full-Time, Permanent Role

National College of Ireland; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

National College of Ireland is seeking an IT Helpdesk Support to join the Help Desk Team. The role provides first-level end-user support for desktop, hardware and software, with timely ticket logging and resolution in line with Help Desk procedures.

The selected candidate will handle calls, emails, basic troubleshooting, and maintain ticket ownership through resolution, contributing to knowledge base updates and policy adherence while meeting ICT security requirements.

Qualifications

• A minimum of 1 year’s experience in an IT Help Desk support role is mandatory.
• Relevant third level Computing qualification is required.
• Experience working with Microsoft Technologies is essential.
• Excellent client-facing and communication skills are required.

Responsibilities

• Provide first-level IT support for desktop, hardware and software issues.
• Log and resolve support requests in a timely manner per Help Desk procedures.
• Answer calls and respond to emails for IT support.
• Troubleshoot basic software and hardware problems.
• Escalate when necessary and maintain ownership through resolution.
• Update tickets with resolutions for future reference.
• Contribute to the knowledge base and adhere to policies.
• Ensure hardware is maintained per warranties and external contracts.
• Comply with ICT security policies and assist with other duties as assigned.

Skills

IT Help Desk experience

Microsoft Technologies

Client facing skills

Communication skills

Problem solving

Teamwork

Hardware knowledge

Audio-Visual support

Ticketing systems (Zendesk/Freshdesk/S

Education

Computing qualification

Tools

Zendesk

Freshdesk

ServiceNow

Job description

National College of Ireland is seeking an IT Helpdesk Support to join the Help Desk Team. The role provides first-level end-user support for desktop, hardware and software, with timely ticket logging and resolution in line with Help Desk procedures.

The selected candidate will handle calls, emails, basic troubleshooting, and maintain ticket ownership through resolution, contributing to knowledge base updates and policy adherence while meeting ICT security requirements.