IT Service Desk Agent - On-Site Dublin

Atos; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

Atos is seeking a Service Desk Agent to provide remote IT support for end users in Ireland. The role involves troubleshooting hardware and software issues, managing requests, and documenting resolutions. It is a fixed-term contract for 12 months and based at the On-Site Atos office in Dundrum, Dublin.

The ideal candidate will have strong English communication, ITIL awareness, and prior IT or customer service experience. Salary is circa 29K per annum.

Qualifications

• Working knowledge of Windows 10 and 11.
• ITIL methodology awareness.
• 6+ months IT contact centre or customer service experience; or experience in a target-driven environment with SLA management.
• Relevant IT certifications or equivalent.

Responsibilities

• Provide remote IT assistance and support to end users.
• Troubleshoot and repair local hardware and software issues.
• Manage authorization and supply of key hardware and software requests.
• Administer solutions to meet customer needs.
• Identify and communicate major incidents to key stakeholders.
• Maintain standard builds for Atos systems.
• Create and maintain technical and problem/resolution documentation.

Skills

Fluent English

Conceptual thinking

Flexibility

Creativity

Follow-up

Motivation

Opportunity seeking

Tools

Windows 10/11

ITIL awareness

MD100

MS-900

CompTIA A+

Job description

Atos is seeking a Service Desk Agent to provide remote IT support for end users in Ireland. The role involves troubleshooting hardware and software issues, managing requests, and documenting resolutions. It is a fixed-term contract for 12 months and based at the On-Site Atos office in Dundrum, Dublin.

The ideal candidate will have strong English communication, ITIL awareness, and prior IT or customer service experience. Salary is circa 29K per annum.