Helpdesk Support Engineer

Ergo IT Recruitment Services; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Ergo IT Recruitment Services is assisting a client in Dublin in recruiting an IT Helpdesk Support Engineer to join a managed ICT Helpdesk supporting over 1,000 staff across multiple Dublin and regional sites. The role involves providing first and second-level support, device configuration, and hands‑on deskside assistance for Windows 11 devices, Microsoft 365, and browser‑based business systems.

The position requires on‑site presence in Dublin 2 with some hybrid flexibility.

Qualifications

• Experience with Microsoft 365 and Windows 11.
• Proven ICT helpdesk and end-user support background.
• Experience with deskside support and mobile devices.

Responsibilities

• Function as first-level contact for ICT support calls via phone and email.
• Provide second-level support by phone, email, and remote desktop.
• Deliver deskside support to users at Dublin offices.
• Escalate complex issues to senior staff or external service providers when necessary.
• Configure and install hardware, mobile devices, and peripherals and install software as required.
• Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.

Skills

Microsoft 365

Windows OS

End-user support

ICT helpdesk

Deskside support

Job description

Our client requires an IT Helpdesk Support Engineer to be part of a managed ICT Helpdesk service supporting over 1,000 staff across multiple Dublin and regional sites. The role involves providing first and second-level support, device configuration, and hands‑on deskside assistance for Windows 11 devices, Microsoft 365, and browser‑based business systems. The position requires on‑site presence in Dublin 2 with some hybrid flexibility.

Role & Responsibilities:

• Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
• Provide second-level support by phone, email, and remote desktop.
• Deliver deskside support to users at Dublin offices.
• Escalate complex issues to senior support staff or external service providers when necessary.
• Configure and install hardware, mobile devices, and peripherals and install software as required.
• Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.

Skills, Qualifications & Experience

• Strong experience with Microsoft 365, Windows OS, and device support.
• Solid background in ICT helpdesk and end-user support.
• Proficiency in setting up smart devices, including iOS and Android platforms.

Experience:

• Minimum 2 years of IT Helpdesk experience
• Experience supporting Windows 11 devices and Microsoft 365 environments.
• Ability to work on‑site in a fast‑paced, user‑facing environment.