Remote IT Support Technician (EMEA)

Kinaxis; Cork; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Flexible vacation

Flexible work options

Well-being programs

Virtual fitness

Mentorship & training

Recognition programs

Hackathons

Job summary

Kinaxis is seeking an IT Support Technician to deliver first-line remote end-user support across EMEA and global sites. You will manage incidents, onboarding/offboarding, device provisioning, and knowledge-base updates to enable self-service. Strong English, ITIL knowledge, and expertise in Windows/Mac environments are essential.

Excellent communication, teamwork, and a proactive approach to issue resolution are required, with weekend on-call availability and occasional travel within EMEA.

Qualifications

• 3–5 years IT Service Desk experience providing remote end-user support across locations.

Responsibilities

• Provide first-line remote IT support across EMEA and global locations.
• Handle onboarding/offboarding and hardware provisioning.

Skills

Remote end-user support

English communication

ServiceNow

Windows

Mac OS

Active Directory

VPN

M365

Education

Degree in Computer Science/Info Systems

Tools

ServiceNow

Okta

Intune MDM

Exchange Online

Job description

Kinaxis is seeking an IT Support Technician to deliver first-line remote end-user support across EMEA and global sites. You will manage incidents, onboarding/offboarding, device provisioning, and knowledge-base updates to enable self-service. Strong English, ITIL knowledge, and expertise in Windows/Mac environments are essential.

Excellent communication, teamwork, and a proactive approach to issue resolution are required, with weekend on-call availability and occasional travel within EMEA.