Remote Inbound Call Specialist

nan; Ireland; Remote; EUR 35,000 - 74,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Gym membership

Private dental insurance

Private medical insurance

Sick pay

Work from home

Job summary

N/A is seeking a customer-focused and enthusiastic Inbound Call Centre Representative to join our team. You will handle incoming calls, respond to enquiries, provide accurate information, resolve issues and deliver excellent customer service.

The role requires strong communication, active listening and a friendly, professional manner. Salary ranges from €34,855 to €73,790 per year, with remote work options and a comprehensive benefits package based on experience.

Qualifications

• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Professional telephone manner.

Responsibilities

• Handle incoming customer calls in a professional, friendly, and efficient manner.
• Respond to customer enquiries regarding products, services, accounts, orders, or general information.
• Identify customer needs and provide appropriate solutions and guidance.
• Resolve customer complaints and issues promptly, escalating complex matters when necessary.
• Accurately record customer interactions, enquiries, and outcomes on the relevant computer systems.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Follow company policies, quality standards, and data protection requirements.
• Meet agreed customer service targets, call handling standards, and performance objectives.

Job description

N/A is seeking a customer-focused and enthusiastic Inbound Call Centre Representative to join our team. You will handle incoming calls, respond to enquiries, provide accurate information, resolve issues and deliver excellent customer service.

The role requires strong communication, active listening and a friendly, professional manner. Salary ranges from €34,855 to €73,790 per year, with remote work options and a comprehensive benefits package based on experience.