Remote Customer Support Specialist (Multi-Channel)

nan; Dundalk; Hybrid; EUR 28,000 - 33,000; Part time

Benefits offered by this job

Training and onboarding provided

Competitive salary and benefits

Career development opportunities

Friendly and international working env

Remote or hybrid work for eligible pos

Opportunities to develop communication

Job summary

We are seeking a friendly, customer-focused Customer Support / Call Center Representative to join our team. You will communicate with customers by phone, email, and chat to resolve questions and issues while ensuring a professional, positive experience.

The role offers both part-time and full-time opportunities with flexible shifts, including the possibility of remote or hybrid work for eligible positions. Expect opportunities to develop communication and professional skills in a friendly,

Qualifications

• Previous experience in customer service or call center is an advantage.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, orders, and policies.
• Resolve customer issues efficiently and professionally.
• Handle complaints and find appropriate solutions.
• Process customer requests and update information in internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions.
• Follow company procedures and quality standards.
• Work closely with other teams to ensure customer satisfaction.
• Meet individual and team performance targets.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Job description

We are seeking a friendly, customer-focused Customer Support / Call Center Representative to join our team. You will communicate with customers by phone, email, and chat to resolve questions and issues while ensuring a professional, positive experience.

The role offers both part-time and full-time opportunities with flexible shifts, including the possibility of remote or hybrid work for eligible positions. Expect opportunities to develop communication and professional skills in a friendly,