Customer Support / Call Center Representative

nan; Dundalk; Hybrid; EUR 28,000 - 33,000; Part time

Benefits offered by this job

Training and onboarding provided

Competitive salary and benefits

Career development opportunities

Friendly and international working env

Remote or hybrid work for eligible pos

Opportunities to develop communication

Job summary

We are seeking a friendly, customer-focused Customer Support / Call Center Representative to join our team. You will communicate with customers by phone, email, and chat to resolve questions and issues while ensuring a professional, positive experience.

The role offers both part-time and full-time opportunities with flexible shifts, including the possibility of remote or hybrid work for eligible positions. Expect opportunities to develop communication and professional skills in a friendly,

Qualifications

• Previous experience in customer service or call center is an advantage.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, orders, and policies.
• Resolve customer issues efficiently and professionally.
• Handle complaints and find appropriate solutions.
• Process customer requests and update information in internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions.
• Follow company procedures and quality standards.
• Work closely with other teams to ensure customer satisfaction.
• Meet individual and team performance targets.

Skills

Communication skills

Customer service

Teamwork

Problem-solving

Job description

We are looking for a friendly, customer-focused Customer Support / Call Center Representative to join our team. In this role, you will communicate with customers by phone, email, and chat, helping them resolve questions and issues while providing a professional and positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, orders, and company policies.
• Resolve customer issues efficiently and professionally.
• Handle complaints and find appropriate solutions.
• Process customer requests and update information in internal systems.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions.
• Follow company procedures and quality standards.
• Work closely with other teams to ensure customer satisfaction.
• Meet individual and team performance targets.

Requirements

• Previous experience in customer service, call center, hospitality, retail, or a similar role is an advantage.
• Good communication and interpersonal skills.
• Customer-oriented attitude and a professional approach.
• Ability to remain calm and helpful in stressful situations.
• Good computer skills and ability to learn new systems quickly.
• Ability to work independently and as part of a team.
• Good organizational and problem-solving skills.
• Availability to work flexible shifts when required.

What We Offer

• Competitive salary and benefits package.
• Training and onboarding provided.
• Career development opportunities.
• Friendly and international working environment.
• Possibility of remote or hybrid work for eligible positions.
• Opportunities to develop your communication and professional skills.

Employment Type

Part-time, Full-time

Ideal Candidate

We are looking for someone who is reliable, patient, communicative, and motivated to help customers. Previous call center experience is welcome, but motivated candidates with strong communication skills and a willingness to learn are also encouraged to apply.

Pay: €25.00-€30.00 per hour

Expected hours: 25.0 per week

Work Location: On the road