Call Centre Assistant

Vaas; Ireland; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Company events

Employee discount

Flexitime

Sick pay

Work from home

Job summary

Vaas is hiring a Call Centre Assistant to join its customer service team. You will handle inbound calls, resolve queries, and provide accurate information about products and accounts. You will log interactions in the CRM system and strive to meet performance targets.

The role requires clear English communication, calm problem-solving under pressure, and flexibility to work shifts including evenings and weekends. Training is provided, and remote work options are available.

Qualifications

• Previous customer service or call centre experience preferred.
• Excellent verbal communication skills in English; additional languages a plus.

Responsibilities

• Answer inbound calls and resolve customer queries professionally.
• Provide accurate information about products, services, and accounts.
• Log call details and outcomes in the CRM system.
• Meet individual and team performance targets.
• Upsell opportunities where appropriate.
• Handle complaints calmly and ensure resolution.

Skills

Customer service

Verbal communication

Listening

Problem solving

Typing

Calm under pressure

Team player

Shift flexibility

Tools

CRM system

Computer systems

Job description

About the Role

We're looking for a Call Centre Assistant to join our customer service team, handling inbound calls and resolving customer queries efficiently and professionally. You'll be the first point of contact for customers, delivering a positive experience on every call.

Key Responsibilities

• Answer inbound calls promptly and professionally, addressing customer queries, requests, and complaints.
• Provide accurate information about products, services, and account details.
• Resolve issues at first point of contact where possible; upscale complex cases as needed.
• Accurately log call details and outcomes in the CRM/call centre system.
• Meet individual and team performance targets (call handling time, first-call resolution, customer satisfaction, adherence to schedule).
• Identify opportunities to inform customers of relevant products or services.
• Handle customer complaints calmly and follow up to ensure resolution.
• Stay up to date on company products, policies, and procedures.
• Comply with data protection (GDPR) and quality assurance standards.

Requirements

• Previous customer service or call centre experience preferred; full training provided.
• Excellent verbal communication skills in English; additional languages a plus.
• Strong listening and problem-solving skills.
• Comfortable using computer systems and typing while on calls.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, including evenings/weekends as required.
• Reliable, punctual, and a team player.
• Eligible to work in Ireland.

Pay: €28,300.00-€37,500.00 per year

Benefits:

• Company events
• Employee discount
• Flexitime
• Sick pay
• Work from home

Work Location: Remote