Call Centre Representative

Vaas; Ireland; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Flexitime

Sick pay

Work from home

Job summary

Vaas is seeking a Call Centre Assistant to join our customer service team. You will handle inbound calls, resolve queries, and provide accurate information about products and accounts.

You’ll log details in our CRM and work toward targets while maintaining high service standards from a remote location. The role requires strong English communication, problem-solving, and the ability to stay calm under pressure.

Qualifications

• Experience in customer service or call centre is preferred.
• Excellent verbal English; other languages are a plus.
• Strong listening and problem-solving skills.
• Comfortable using computer systems and typing while on calls.
• Able to remain calm and professional under pressure.
• Flexibility to work shifts, including evenings/weekends.
• Reliable, punctual, and a team player.
• Eligible to work in Ireland.

Responsibilities

• Answer inbound calls promptly and professionally, addressing customer queries, requests, and complaints.
• Provide accurate information about products, services, and account details.
• Resolve issues at first point of contact where possible; escalate complex cases as needed.
• Accurately log call details and outcomes in the CRM/call centre system.
• Meet individual and team performance targets (call handling time, first-call resolution, customer satisfaction, adherence to schedule).
• Identify opportunities to inform customers of relevant products or services.
• Handle customer complaints calmly and follow up to ensure resolution.
• Stay up to date on company products, policies, and procedures.
• Comply with data protection (GDPR) and quality assurance standards.

Skills

English communication

Active listening

Problem solving

Typing / computer skills

Team player

Reliability

Flexibility

Tools

CRM software

Job description

About the Role

We're looking for a Call Centre Assistant to join our customer service team, handling inbound calls and resolving customer queries efficiently and professionally. You'll be the first point of contact for customers, delivering a positive experience on every call.

Key Responsibilities

• Answer inbound calls promptly and professionally, addressing customer queries, requests, and complaints.
• Provide accurate information about products, services, and account details.
• Resolve issues at first point of contact where possible; escape complex cases as needed.
• Accurately log call details and outcomes in the CRM/call centre system.
• Meet individual and team performance targets (call handling time, first-call resolution, customer satisfaction, adherence to schedule).
• Identify opportunities to inform customers of relevant products or services.
• Handle customer complaints calmly and follow up to ensure resolution.
• Stay up to date on company products, policies, and procedures.
• Comply with data protection (GDPR) and quality assurance standards.

Requirements

• Previous customer service or call centre experience preferred; full training provided.
• Excellent verbal communication skills in English; additional languages a plus.
• Strong listening and problem-solving skills.
• Comfortable using computer systems and typing while on calls.
• Ability to remain calm and professional under pressure.
• Flexibility to work shifts, including evenings/weekends as required.
• Reliable, punctual, and a team player.
• Eligible to work in Ireland.

Pay:

€28,300.00-€37,500.00 per year

Benefits:

• Employee discount
• Flexitime
• Sick pay
• Work from home

Work Location:

Remote