Travel customer representative

Getaway Travel Agency; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Travel perks and industry discounts

Ongoing training

Job summary

A travel service provider is seeking a Travel Customer Representative to support clients during their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring customer satisfaction. The ideal candidate should possess excellent communication skills, strong customer service experience, and a passion for travel. This position offers remote work, flexible scheduling, and opportunities for career growth, along with travel perks and industry discounts.

Qualifications

• Experience in travel or hospitality is preferred.
• Ability to manage client inquiries and concerns effectively.
• Demonstrated passion for travel and helping clients.
• Dependable with a proactive approach.

Responsibilities

• Respond to client inquiries via email, phone, and chat.
• Assist with bookings, changes, and cancellations.
• Provide information about destinations and policies.
• Follow up with clients for satisfaction checks.
• Handle complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Proactive organization

Job description

About the job Travel customer representative

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!