Remote Travel Concierge — Client Journeys & Support

Getaway Travel Agency; Cork; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community engagement

Job summary

A leading travel support company is seeking a Remote Travel Support Representative to assist clients in planning their journeys and ensuring a seamless travel experience. You will respond to inquiries via various channels, manage bookings, and provide essential travel information. Ideal candidates will possess strong communication skills and a customer service background, along with a passion for travel. The position allows for remote flexibility, exclusive travel perks, and opportunities for professional growth.

Qualifications

• Proven track record in customer service roles, especially in travel or hospitality.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Ability to swiftly learn and adapt to new booking systems.

Responsibilities

• Respond to client inquiries through email, phone, and messaging.
• Assist clients with booking modifications and cancellations.
• Provide up-to-date travel information and agency processes.
• Follow up with clients for feedback after their trips.
• Address client concerns efficiently to ensure satisfaction.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

A leading travel support company is seeking a Remote Travel Support Representative to assist clients in planning their journeys and ensuring a seamless travel experience. You will respond to inquiries via various channels, manage bookings, and provide essential travel information. Ideal candidates will possess strong communication skills and a customer service background, along with a passion for travel. The position allows for remote flexibility, exclusive travel perks, and opportunities for professional growth.