Remote Travel Concierge — Booking & Support Expert

Effortless travel solutions ETS; Limerick; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks and exclusive industry - 

Discounts on travel

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return, delivering exceptional service. You will handle inquiries, updates, and issue resolution with a customer-centric approach.

The role emphasizes remote work with flexible scheduling, requiring strong communication, organization, and familiarity with booking platforms. Travel perks and industry discounts are offered as part of the position.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience.
• Organized, dependable, proactive with attention to detail.
• Familiar with travel booking platforms.
• Remote work with flexible scheduling.
• Travel perks and discounts.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, cancellations, and requests.
• Provide information on destinations and agency policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving.

Skills

Verbal communication

Written communication

Customer service

Detail oriented

Tech proficiency

Tools

Booking platforms

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return, delivering exceptional service. You will handle inquiries, updates, and issue resolution with a customer-centric approach.

The role emphasizes remote work with flexible scheduling, requiring strong communication, organization, and familiarity with booking platforms. Travel perks and industry discounts are offered as part of the position.