Remote Guest Experience Champion

Essence Journey; Kildare; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible scheduling options

Ongoing training and development

Job summary

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care.

This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive

Qualifications

• Previous experience in customer service, hospitality, call center, or administrative roles preferred.
• Strong written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Reliable internet connection and a distraction-free workspace.
• Positive attitude and solution-focused mindset.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist with service requests, scheduling updates, and general account support.
• Provide clear information about available services and options.
• Maintain accurate records using internal systems and CRM tools.
• Resolve basic customer concerns and escalate complex issues when necessary.
• Follow internal processes to ensure quality and consistency.

Skills

Customer service

Communication

Remote work

Problem solving

Attention to detail

Tools

CRM systems

Basic computer skills

Job description

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care.

This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive