Remote Travel Concierge — Client Experience Specialist

manatal-264

Limerick

Remote

EUR 32,000 - 42,000

Full time

7 days ago

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Benefits offered by this job

100% remote

Flexible schedule

Travel perks

Professional growth

Ongoing training

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to guide clients through the travel journey from booking to post-trip follow-up. You will be the trusted contact, delivering a seamless, personalized, and high-quality experience.

This role suits someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and exceptional customer experiences.

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Address client concerns with empathy, professionalism, and solution-oriented thinking.
Maintain accurate documentation and update booking systems as required.