Remote Customer Experience & Scheduling Specialist

Next Stop Travel; Killarney; Remote; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Training and onboarding

Remote work setup support

Job summary

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to handle client inquiries, organize service arrangements, and support the coordination process from a remote environment.

The role emphasizes attention to detail, multi-tasking, and strong communication, with onboarding and ongoing training provided to ensure a smooth transition into the role.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organization

Communication

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Web-based systems

Email management

Job description

Next Stop Travel is a remote-based organization delivering planning and coordination services to a broad client base. We seek a Customer Service Representative to handle client inquiries, organize service arrangements, and support the coordination process from a remote environment.

The role emphasizes attention to detail, multi-tasking, and strong communication, with onboarding and ongoing training provided to ensure a smooth transition into the role.