Customer Success Manager — Growth & Adoption Champion

Datadog, Inc.; Dublin; Híbrido; EUR 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding program

Sales training in MEDDIC and Command

Equity RSU

Employee stock purchase plan

Career development

Mentor program

Generous global benefits

Descripción de la vacante

Datadog, Inc. is seeking a Customer Success Manager to proactively guide onboarding and strengthen relationships across the existing customer base. You will drive growth through up‑selling and cross‑selling while advocating for the customer internally.

The role emphasizes relationship‑management as the core approach, with collaboration across Support, Product, Finance, and Legal to maximize customer value in a hybrid workplace.

Formación

• 5–7 years of experience in a customer account facing role.
• Excellent communication and attention to detail.
• Ability to build long-term relationships and advocate for customers.
• Experience negotiating contract terms and pricing objections for upsell and cross-sell.
• Comfort working in a hybrid environment and collaborating with multiple teams.

Responsabilidades

• Partner with the sales team to ensure smooth transition and onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Successfully carry‑out the full‑sales cycle for any growth opportunities in existing customer accounts.
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively.
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
• Collaborate cross‑functionally across internal Datadog teams (Support, Product, Finance, and Legal).

Conocimientos

Relationship building

Customer success

Communication

Negotiation

Cross-functional collaboration

Upsell & cross-sell

Descripción del empleo

Datadog, Inc. is seeking a Customer Success Manager to proactively guide onboarding and strengthen relationships across the existing customer base. You will drive growth through up‑selling and cross‑selling while advocating for the customer internally.

The role emphasizes relationship‑management as the core approach, with collaboration across Support, Product, Finance, and Legal to maximize customer value in a hybrid workplace.