Remote Customer Success Manager – Growth & Adoption

Smartling; Ireland; A distancia; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first company culture

Competitive salary

Health insurance

Pension plan with company matching

Flexible PTO + bank holidays

Apple equipment

Descripción de la vacante

Smartling in Ireland seeks a Customer Success Manager for a remote, work-from-home role. You will ensure customer health, adoption, and retention of our AI-native translation platform for a global client base.

You will partner with Sales, Marketing, Professional Services, and Product to drive value, manage renewals, and uncover expansion opportunities while delivering an exceptional customer experience.

Formación

• 3+ years of experience in a B2B customer success/client services/account management role.
• Proven ability to manage multiple customer relationships with internal/external stakeholders.
• Experience managing contract renewals and upsells.
• Strong communication and ability to present data for value-driven discussions.

Responsabilidades

• Develop and implement a customer communication cadence for product and industry updates.
• Oversee onboarding and adoption to ensure customer value and retention.
• Lead account planning to drive retention and growth and coordinate with Sales/CS teams.
• Run business reviews to demonstrate Smartling’s impact and drive expansion.

Conocimientos

B2B customer success

Account management

Renewals experience

Relationship building

Communication

Educación

Bachelor’s degree

Descripción del empleo

Smartling in Ireland seeks a Customer Success Manager for a remote, work-from-home role. You will ensure customer health, adoption, and retention of our AI-native translation platform for a global client base.

You will partner with Sales, Marketing, Professional Services, and Product to drive value, manage renewals, and uncover expansion opportunities while delivering an exceptional customer experience.