Remote Customer Success Manager: Drive Adoption & Growth

Smartling; Ireland; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Apple equipment

Employee referral programs

Pension plan with company matching

Job summary

Smartling in Ireland is hiring a remote Customer Success Manager to ensure positive health and retention as clients adopt our AI-native translation platform.

You will partner with Sales, Marketing, Professional Services, and Product to drive value, manage onboarding, and lead renewal and expansion discussions.

This remote-first role requires 3+ years in B2B CS/AM, excellent communication, and the ability to work across global teams from a home office.

Qualifications

• Minimum 3 years in a B2B customer success or account management role.
• Proven ability to manage multiple customer relationships and renewals.
• Experience communicating technical concepts to diverse audiences.
• Home office setup for remote work.

Responsibilities

• Manage onboarding, adoption, and retention for a book of business.
• Lead renewal discussions and drive expansion with Smartling solutions.
• Collaborate with Sales, Marketing, and Product to deliver customer value.
• Conduct business reviews and customer-focused workshops.

Skills

Account management

Customer success

Renewals

Stakeholder management

Communication

Problem solving

Data-driven presentations

Tools

Salesforce

HubSpot

Job description

Smartling in Ireland is hiring a remote Customer Success Manager to ensure positive health and retention as clients adopt our AI-native translation platform.

You will partner with Sales, Marketing, Professional Services, and Product to drive value, manage onboarding, and lead renewal and expansion discussions.

This remote-first role requires 3+ years in B2B CS/AM, excellent communication, and the ability to work across global teams from a home office.