Remote Customer Success Leader

Smartling; Ireland; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first

Growth opportunities

Competitive salary

Health insurance

Pension plan with company matching

Flexible PTO

Parental leave

Energetic culture

Employee referral programs

Apple equipment

Job summary

Smartling, an AI-native translation platform, is hiring a Customer Success Manager for a remote, Ireland-based role. You will drive customer success from onboarding through renewal, ensuring adoption, value realization, and retention while partnering with Sales, Professional Services and Product.

You will build account plans, manage renewals and expansion, lead business reviews, and translate technical concepts into business value for stakeholders across global customers.

Qualifications

• Minimum 3 years of experience in a B2B customer success/client services/account management role.
• Detail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders.
• Experience managing contract renewals and up-sells.
• Experience working in a role that required you to stay calm in the face of technical and/or customer challenges.
• Proven ability to network and manage relationships across many different functions within a global customer organization.
• An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.
• Business acumen and experience leading and preparing customer presentations/meetings, including working with and manipulating data for value-driven presentations.
• Bachelor’s degree
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Responsibilities

• Develop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives.
• Assess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling.
• Oversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment.
• Develop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members.
• Establish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized.
• Manage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with Smartling.
• Lead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization.
• Facilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities.

Skills

Account management

Customer success

Renewals

Stakeholder management

Presentation skills

Data storytelling

Remote collaboration

B2B SaaS

Education

Bachelor’s degree

Job description

Smartling, an AI-native translation platform, is hiring a Customer Success Manager for a remote, Ireland-based role. You will drive customer success from onboarding through renewal, ensuring adoption, value realization, and retention while partnering with Sales, Professional Services and Product.

You will build account plans, manage renewals and expansion, lead business reviews, and translate technical concepts into business value for stakeholders across global customers.