Remote Customer Success Leader — Driving Growth & Value

Coinscapture; Ireland; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first culture

Competitive salary

Health insurance

Job summary

Smartling is seeking an experienced Customer Success/Account Manager to nurture strategic relationships with a global base of enterprise customers. You will be the voice of the customer, translate needs into action, and drive adoption of localization solutions.

You will lead renewal conversations, identify upsell opportunities, and collaborate cross-functionally to ensure client value, ROI, and long-term retention. This remote-first role offers growth opportunities and competitive compensation.

Qualifications

• Minimum 3 years of experience in a B2B customer success/client services/account management role.
• Detail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized.
• Experience managing contract renewals and up-sells.
• Experience working in a role that required you to stay calm in the face of technical and/or customer challenges.
• Proven ability to network and manage relationships across many different functions within a global customer organization.
• An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability.
• Business acumen and experience leading and preparing customer presentations/meetings, including working with and manipulating data for value-driven presentations.
• Bachelor’s degree
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Responsibilities

• Develop communication cadence with customers on product and industry updates impacting global content activities.
• Assess customer requirements, resolve problems, and serve as the customer’s voice within Smartling.
• Oversee the customer’s implementation of localization best practices to drive value and ROI.
• Develop and implement an effective account planning strategy for retention and growth.
• Establish trusted advisor relationships with all major stakeholders within the book of business.
• Manage renewal processes and identify upsell opportunities to expand use cases with Smartling.
• Lead business review meetings to articulate value and drive adoption and expansion across the customer’s organization.
• Facilitate workshops and participate in Smartling events for customer marketing activities.

Skills

Account management

Project management

Stakeholder management

Renewals & upsells

Technical communication

Data-driven presentations

Education

Bachelor’s degree

Job description

Smartling is seeking an experienced Customer Success/Account Manager to nurture strategic relationships with a global base of enterprise customers. You will be the voice of the customer, translate needs into action, and drive adoption of localization solutions.

You will lead renewal conversations, identify upsell opportunities, and collaborate cross-functionally to ensure client value, ROI, and long-term retention. This remote-first role offers growth opportunities and competitive compensation.