Customer Onboarding Specialist (with German language)

TELUS Digital; Dublin; Hybrid; EUR 33,000 - 40,000; Full time

Benefits offered by this job

Permanent contract

Competitive salary + bonus

Career advancement

Refer a friend rewards

Multilingual exposure

CSR events

Private medical insurance (after 6m)

Job summary

TELUS Digital is hiring a Customer Onboarding Specialist in Dublin for a hybrid role. You will analyze new customers' HR software needs, support implementations via email and video calls, and advise on the product to ensure satisfaction.

Fluency in English and German is required, with strong communication and a data-driven approach. The job offers a permanent contract, a competitive salary with performance bonus, and relocation opportunities.

Qualifications

• Fluent written and spoken English and German (C1/C2).
• Experience in customer-facing roles, support, or account management.
• Excellent communication and problem-solving mindset.

Responsibilities

• Analyze customer requirements for the HR software product.
• Support implementations via email and video calls.
• Provide competent product guidance to ensure customer satisfaction.

Skills

English fluency

German fluency

Strong communication

Data-driven

Tools

Zendesk

Gainsight

Jira

Job description

Customer Onboarding Specialist (Multilingual with German)

Location: Hybrid from the Dublin Office

Operational hours: 8am- 4.30pm (Monday to Friday), no weekends

Salary: €36,400 + monthly performance bonus

We believe Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. As part of our Customer Onboarding team, you'll have the opportunity to enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. You might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

Join and become part of our exciting journey!

Some of the tasks in your future role:

• Independent analysis of our new customers' requirements regarding the product (HR software)
• Structured support of implementations through e-mails, video calls.
• Ensuring customer satisfaction through competent advice on the product
• Validation, preparation, and assistance with importing customer data
• Involvement in the creation of training materials, e.g. help center articles or webinars
• Continuous optimization of our processes, e.g. through the automation of individual work steps

What we Offer:

• Stable job - permanent employment contracts
• Competitive salary and performance based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment
• Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure) - we work with one of the best suppliers - VHI where you will benefit from a Professional Package
• Bike to work tax relief
• Maternity and Paternity leave

What you need to succeed:

• Fluent written and spoken English and German (C1 or C2 level, Advanced) - You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English.
• Experience in working in customer facing roles, Customer support or Account Management.
• Problem-Solving putting the customer always first mindset.
• You work autonomously and reliably.
• You enjoy working data-driven and feel very comfortable using MS-Office, especially Excel.

What we would LOVE you to have:

• Experience in the Business to Business Software environment is an advantage.
• Being familiar with the Tools like Zendesk, Gainsight, and Jira is a distinct advantage.
• Passion about digital transformation in HR.

Relocation Package: The role is Ireland based (Dublin). Embrace this great opportunity, relocate to Ireland, boost your resume and immerse yourself in a new culture.

We offer up to 4 weeks accommodation for candidates relocating from outside of Ireland.

What happens next?

You are not fully sure your profile matches all the requirements? Don't hesitate to apply anyway! We wouldn't like to miss the opportunity of meeting a great candidate.