Receptionist

Apleona UK; Cork; Sur place; EUR 26 000 - 32 000; Plein temps

Résumé du poste

Apleona UK is seeking a Receptionist at our site in Macroom, Co. Cork. The role covers front desk duties, greeting visitors, handling deliveries and coordinating facilities tasks in a busy office environment.

Working pattern: Mon-Thu 8am–4:30pm, Fri 8am–3:30pm. You will support health and safety, maintain records, and ensure smooth daily operations while delivering a high standard of service to clients.

Qualifications

• Experience in a similar role essential.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Third level qualification.
• Excellent customer service skills and excellent phone manner, communication, and interpersonal skills.
• Ability to work with and be part of a team.
• Ability to plan, prioritise and work to strict deadlines.
• Good communication and interpersonal skills with a strong customer focus.

Responsabilités

• Implementing permit to work system for contractors.
• Reviewing the Cleaning Diary; log all cleaning calls in the diary kept at reception.
• Handling all incoming and outgoing deliveries e.g., couriers.
• General administration and taking on ad hoc projects and tasks as required.
• Upsell facilities by informing Facilities Manager of gaps in service.
• Report maintenance issues onsite to Facilities Manager.
• Assist in emergencies such as light leaks, spills and hazards.
• Coordinate facilities requests from employees and ensure SOPs are up to date.
• Schedule PPM works and keep records of works carried out.
• Welcome clients and visitors to the office professionally.
• Issue access badges for visitors and contractors.
• Manage administration processes (POs, goods/services).
• Ensure reception is tidy and responsive to service calls.

Connaissances

Customer service

Teamwork

Communication

Time management

Formation

Third level qualification

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

The details for the selected vacancy are shown below.

• 
  

  At Apleona, we are currently looking for a Receptionist to join our team at our site based in Macroom, Co. Cork.

  
  

  Working Pattern: Monday to Thursday (8am - 4.30pm), Fridays (8am - 3.30pm)

  
  

  Main duties and responsibilities

  
  
  
  
  • Implementing permit to work system for contractors.
  
  
  • Reviewing the Cleaning Diary; log all cleaning calls in the diary kept at reception.
  
  
  • Handling all incoming and outgoing deliveries e.g., couriers.
  
  
  • General administration and taking on ad hoc projects and tasks as and when required
  
  
  • Upsell facilities by making the Facilities Manager aware of any gaps in service.
  
  
  • Report any maintenance issues which you notice onsite to the Facilities Manager.
  
  
  • Assist in emergencies such as light leaks, spills etc and identify and report hazards and incidents.
  
  
  • Assist in health and Safety including bell tests, floor walks and first aid boxes are stocked.
  
  
  • Coordinates/leads the completion of facilities requests from employees.
  
  
  • Ensure Standard Operating Procedures (SOP’s) are up to date for training
  
  
  • Scheduling PPM works and ensures these are completed in a timely manner
  
  
  • Keeping accurate records of works carried out
  
  
  • Welcoming clients and visitors to the office in a professional and courteous manner
  
  
  • Issuing access badges for visitors and contractors.
  
  
  • Effective management of administration processes (POs goods/services received).
  
  
  • Working as part of a team in delivering a high standard.
  
  
  • Respond to soft service calls logged, investigate the nature of the issue, and seek a speedy resolution.
  
  
  • Ensure reception is always kept tidy, ensuring to check this area frequently.
  
  
  • Remove wastepaper from all areas and ensure proper storage and segregation and collection by contractors. o Liaising with cleaning team on specific requests and ensuring cleaning schedule adhered to.
  
  
  • Frequent checks of key areas like toilets and café area, tidying and replenishing stock when necessary.
  
  
  • Ordering and restock of cleaning, catering, and stationary supplies and replenish paper in printers.
  
  
  • Set up Meeting rooms and assist in Catering requests and complete Post Room duties
  
  
  • Keeping up to date records of all services and purchases and reporting these to line manager
  
  
  • Keeping record of any cleaning issues onsite and reporting these to line manager
  
  
  • Near miss and incident reporting
  
  
  
  

  Qualifications and experience

  
  
  
  
  • Experience in a similar role essential
  
  
  • Working knowledge of Microsoft Word, Excel and Outlook
  
  
  • Third level qualification
  
  
  • Excellent customer service skills and excellent phone manner, communication, and interpersonal skills
  
  
  • Ability to work with and part of a team
  
  
  • Ability to plan, prioritise and work to strict deadlines
  
  
  • Good communication and interpersonal skills with a strong customer focus
  
  
  
  

  Ref. 17981