Receptionist

Radisson Hotel & Spa Athlone; Letterkenny; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Excellent pay rate

Employee awards

Referral programme

Learning & development

Hotel discounts

Leisure centre access

Employee assistance

Digital wellness

Healthcare discount

Birthday gifts

Meals on duty

Social events

Newborn gift

PRSA pension

Job summary

Radisson Blu Hotel, Letterkenny is seeking a Receptionist to warmly greet guests, register them, handle inquiries, and manage bookings. You will support daily front-desk operations and help ensure a smooth guest experience in a busy hotel environment.

The role requires strong customer care, good organisational skills, and the ability to work evenings and weekends within a dynamic hospitality team.

Qualifications

• Excellent customer care abilities.
• Experience in a similar role is an advantage.
• Ability to work on your own initiative.
• Highly organised with strong attention to detail.
• Excellent communication skills.
• Able to cope under pressure in a busy environment.
• Flexible and adaptable to business needs.
• Available to work evenings and weekends.

Responsibilities

• Greet and welcome guests; act as first point of contact.
• Register guests and take payments.
• Answer queries about facilities and local information.
• Update guest information in the system; ensure documentation is complete and accurate.
• Take and confirm reservations for guests.
• Manage the reception area; handle high volume calls and emails.
• Perform ad-hoc administrative tasks as needed.

Skills

Customer care

Guest experience

Initiative

Organisation

Communication

Pressure handling

Flexibility

Evenings/weekends

Job description

Receptionist

Join our fantastic team at the Radisson Blu Hotel, Letterkenny with the exciting opportunity of Receptionist

About Us

Radisson Blu Hotel, Letterkenny is one of Donegal’s premier 4-star destinations. Situated just a short stroll from the heart of Letterkenny’s vibrant town centre, the hotel features stylish, contemporary accommodation and exceptional amenities. Guests can enjoy our 17m swimming pool, the fully equipped Health Club, and extensive Conference & Event facilities. Whether you are joining us for a meal in our award-winning TriBeCa Restaurant or relaxing with a drink in the sophisticated Poets’ Corner Bar, we offer a perfect blend of comfort and Irish hospitality.

Role/ Responsibilities

• Greet and welcome our guests to the hotel and act as a first point of contact.

• Register the guests and take payment.

• Answer any queries the guest may have on in house facilities and tourist information.

• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.

• Take and confirm reservations for our guests.

• Manage the reception area for the business and handle a high volume of calls and emails.

• Other related ad-hoc administrative tasks where necessary.

About the role

Candidate Requirements:

• Excellent customer care skills.

• Experience in a similar role is an advantage.

• Be able to work on your own initiative.

• Highly organised with excellent attention-to-detail.

• Excellent communication skills.

• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.

• Flexible and adaptable to support the business needs with a positive attitude.

• Available to work evenings and weekends

Perks and Benefits of working at Radisson Blu Hotel, Letterkenny

• Excellent rate of pay

• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days

• Employee referral programme

• Learning and Development opportunities

• Opportunity to progress within the Windward Group

• Windward & Radisson Groups Hotel discounts

• Complimentary leisure centre usage

• Employee Assistance Programme

• Digital Wellness Programme

• Discounted health care plan

• Birthday card and gift

• Meals on duty

• Social events

• Gift for parents of newborn babies

• PRSA pension scheme

About Windward Management

Radisson Blu Hotel, Letterkenny is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join us today as a Receptionist!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.