Front Office Manager

Windward Management Ltd; Letterkenny; Remote; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Employee referral programme

Learning and Development opportunities

Windward Group Hotel discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Gift for parents of newborn babies

PRSA pension scheme

Job summary

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Front Office team and play a key role in the hotel's management team. The role oversees daily Reception operations, guest services, and ensures a warm, professional experience from arrival to departure.

The ideal candidate has hotel Front Office or Rooms Division management experience in a 4-star environment, strong leadership, and a proactive approach to guest relations and revenue optimization.

Qualifications

• Previous management experience within a hotel Front Office or Rooms Division in a 4-star environment.
• Strong knowledge of Front Office operations, including reception, reservations, room allocation and guest relations.
• Excellent leadership and people-management skills.
• Strong commercial awareness and understanding of hotel revenue principles.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Excellent attention to detail.
• Proficiency with hotel PMS and standard Microsoft Office applications.
• Flexibility to work across a 7-day operation, including weekends and public holidays.
• A positive, hands-on and guest-focused approach.

Responsibilities

• Manage the daily operation of Reception and Front Office services.
• Ensure efficient and accurate check-in, check-out, billing, room allocation and cash handling.
• Coordinate arrivals, departures, VIPs, groups and special requests.
• Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments.
• Lead, coach and motivate the Front Office team.
• Manage recruitment, onboarding, training and team member development.
• Prepare effective team rotas to meet business needs.
• Create a positive, inclusive and professional working environment.
• Support the Rooms Division and Hotel Management teams in achieving revenue and profitability targets.
• Identify opportunities for room upgrades and Front Office upselling.
• Coach the team to maximise revenue while maintaining an excellent guest experience.
• Monitor payroll, operating costs and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy, ADR and rooms revenue.

Skills

Front Office management

Leadership

Commercial awareness

Communication

Organizational skills

Attention to detail

PMS software

MS Office

Flexibility

Guest relations

Tools

PMS software

Job description

Front Office Manager

Radisson Blu Hotel Letterkenny is looking for an experienced and enthusiastic Front Office Manager to lead our Front Office team and play a key role within the hotel's management team.

This is an exciting opportunity for a confident hospitality professional who thrives in a fast-paced environment, enjoys leading people and is passionate about delivering exceptional guest experiences.

As Front Office Manager, you will oversee the day-to-day operation of Reception and guest services, ensuring every guest receives a warm, professional and memorable experience from arrival through to departure.

About Radisson Blu Hotel

Radisson Blu Hotel, Letterkenny is one of Donegal's premier 4-star destinations. Situated just a short stroll from the heart of Letterkenny's vibrant town centre, the hotel features stylish, contemporary accommodation and exceptional amenities. Guests can enjoy our 17m swimming pool, the fully equipped Health Club, and extensive Conference & Event facilities. Whether you are joining us for a meal in our award-winning TriBeCa Restaurant or relaxing with a drink in the sophisticated Poets' Corner Bar, we offer a perfect blend of comfort and Irish hospitality.

Role and Responsibilities:

• Manage the daily operation of Reception and Front Office services.

• Ensure efficient and accurate check-in, check-out, billing, room allocation and cash handling.

• Coordinate arrivals, departures, VIPs, groups and special requests.

• Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments.

• Lead, coach and motivate the Front Office team.

• Manage recruitment, onboarding, training and team member development.

• Prepare effective team rotas to meet business needs.

• Create a positive, inclusive and professional working environment.

• Support the Rooms Division and Hotel Management teams in achieving revenue and profitability targets.

• Identify opportunities for room upgrades and Front Office upselling.

• Coach the team to maximise revenue while maintaining an excellent guest experience.

• Monitor payroll, operating costs and financial controls.

• Work with Reservations and Revenue Management to maximise occupancy, ADR and rooms revenue.

About the role

Candidate Requirements:

• Previous management experience within a hotel Front Office or Rooms Division in a 4-star environment.

• Strong knowledge of Front Office operations, including reception, reservations, room allocation and guest relations.

• Excellent leadership and people-management skills.

• Strong commercial awareness and understanding of hotel revenue principles.

• Excellent communication and interpersonal skills.

• Strong organisational and problem-solving skills.

• Excellent attention to detail.

• Proficiency with hotel PMS and standard Microsoft Office applications.

• Flexibility to work across a 7-day operation, including weekends and public holidays.

• A positive, hands-on and guest-focused approach.

Perks and Benefits of working at Radisson Blu Hotel, Letterkenny

• Excellent rate of pay

• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days

• Employee referral programme

• Learning and Development opportunities

• Opportunity to progress within the Windward Group

• Windward Group Hotel discounts

• Employee Assistance Programme

• Digital Wellness Programme

• Discounted health care plan

• Birthday card and gift

• Meals on duty

• Social events

• Gift for parents of newborn babies

• PRSA pension scheme

About Windward Management

Radisson Blu Hotel, Letterkenny l is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as Front Office Manager!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.