Guest Experience Receptionist | Hotel Front Desk

Windward Management Limited; Letterkenny; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Employee referral programme

Learning and Development opportunities

Windward & Radisson Groups Hotel disc.

Complimentary leisure centre usage

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Gift for parents of newborn babies

PRSA pension scheme

Job summary

Windward Management Limited invites applications for a Receptionist at the Radisson Blu Hotel, Letterkenny. Join a busy front-of-house team and be the first point of contact for guests, handling check-ins, queries, and reservations while maintaining smooth reception operations.

The role requires excellent customer care, strong organisational skills, and the ability to work under pressure in a fast-paced environment, with flexibility to cover evenings and weekends.

Qualifications

• Excellent customer care skills.
• Experience in a similar role is an advantage.
• Be able to work on your own initiative.
• Highly organised with excellent attention to detail.
• Excellent communication skills.
• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
• Flexible and adaptable to support the business needs with a positive attitude.
• Available to work evenings and weekends.

Responsibilities

• Greet and welcome our guests to the hotel and act as a first point of contact.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Other related ad-hoc administrative tasks where necessary.

Job description

Windward Management Limited invites applications for a Receptionist at the Radisson Blu Hotel, Letterkenny. Join a busy front-of-house team and be the first point of contact for guests, handling check-ins, queries, and reservations while maintaining smooth reception operations.

The role requires excellent customer care, strong organisational skills, and the ability to work under pressure in a fast-paced environment, with flexibility to cover evenings and weekends.