Receptionist

Hollybank Trustees Ltd; Letterkenny; On-site; EUR 24,000 - 30,000; Full time

Job summary

McGettigan's Hotel in Letterkenny, Co. Donegal, is seeking a Hotel Receptionist for full-time and part-time shifts. On-site role with responsibilities including guest check-in/check-out, guest queries, and upselling hotel facilities.

Experience in hotel reception is essential; knowledge of Hotsoft is an advantage. Fluent English with excellent communication and a friendly, outgoing personality are required to join our team.

Qualifications

• Experience in hotel reception is essential.
• Knowledge of Hotsoft reservation system is an advantage.
• Fluent English and excellent communication skills required.
• Friendly, motivated and outgoing personality.

Responsibilities

• Assisting the Front Office Manager and the team with the smooth running of the reception
• Work as part of a team but also be able to work on their own initiative
• Follow the day-to-day procedures of guest check-in and check-out
• Deal with and resolve guest queries
• Handle cash efficiently and balance cash
• Provide high level customer service face to face and over the phone
• Upsell the hotels facilities

Skills

Hotel Reception

Fluent English

Excellent communication

Teamwork

Customer service

Tools

Hotsoft Reservation System

Job description

Location: On site / Letterkenny, Co. Donegal, F92 NFX9, Ireland
job type: Permanent / Full or part-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

McGettigan's Hotel currently has an excellent opportunity for full-time and part-time Hotel Receptionist to join our talented team.

Experience of working in a Hotel Reception is essential, a working knowledge of Reservation system Hotsoft would be an advantage.

The ideal candidate must have fluent English, excellent communication skills, be motivated, enthusiastic and have a friendly and outgoing personality.

• Assisting the Front Office Manager and the team with the smooth running of the reception
• Work as part of a team but also be able to work on their own initiative
• Follow the day-to-day procedures of guest check-in and check-out
• Deal with and resolve guest queries
• The ability to handle cash efficiently
• Balancing and handling of cash
• Providing high level customer services both face to face and over the phone
• Upselling the hotels facilities

Only Candidates who are successful for interview stage will be contacted.