Hotel Receptionist

Great National Ballykisteen Golf Hotel; Munster; On-site; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Weekly pay

Educational programmes

Internal career growth

Employee meals on duty

Employee discounts

Gym & pool access

Bike to work

Xmas savings club

On-site parking

Job summary

Great National Ballykisteen Golf Hotel in Ireland seeks a dedicated Hotel Receptionist on a part-time basis to welcome guests and deliver top-notch service.

You will manage check-ins/outs, answer inquiries, handle billing, coordinate with departments, and support guest needs with a friendly, professional manner. Fluency in English and prior hotel experience are valued; shifts include mornings, evenings and weekends.

Qualifications

• Previous experience as a Receptionist in a hotel.
• Fluent in English with strong communication and customer service skills.
• Willingness to learn and follow hotel policies.
• Working knowledge of hotel systems is advantageous.

Responsibilities

• Greet guests and check in/out in a courteous, professional manner.
• Advise guests on facilities, opening hours and local amenities.
• Issue bills and process payments according to hotel policy.
• Coordinate with departments to fulfil guest needs and update room status.
• Handle inquiries and resolve issues in a friendly, timely manner.
• Follow up on reservations, group bookings and emails.

Skills

Guest service

Communication

English fluency

Teamwork

Problem solving

Job description

We are seeking a dedicated and enthusiastic Hotel Receptionist to be the first point of contact for our guests and provide top-notch service on a part-time basis. We are delighted to announce that we have been awarded Quality Employer Certification by the Irish Hotels Federation! We are proud to be recognised for our commitment to operating as a Quality Employer and supporting the growth and development of our people.

What does the role entail?

• Greeting and welcoming guests on their arrival into the hotel.
• Checking in and out guests and ensuring that all information required is recorded.
• Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
• Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy.
• Building on the great relationship with the other departments.
• Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status.
• Dealing with enquiries, complaints, requests and questions in a friendly and professional manner.
• Following up on Group Bookings , Packages offers etc.
• Liaising with accounts department and ensuring that billing is accurate and correct.
• Planning ahead, checking future business and confirming reservations.
• Following up on emails and where necessary make relevant bookings.

The ideal candidate:

• Previous experience as a Receptionist in a Hotel is desirable.
• Working knowledge of Guestline is advantageous..
• Excellent communication and customer service skills.
• Is willing to learn something new and not be afraid to ask questions.
• Cares enough about their new role that they will follow up on queries and enquiries.
• Understands the importance of communication and is fluent in English.
• Exceptional customer service skills and will represent the hotel professionally at all times.
• Have full permission or hold a valid visa to work in the EU.

What we can offer you:

• Attractive weekly pay structure.
• Company funded educational programmes
• Shape your career path with us! Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
• Advanced online training programs through our E-learning personal development platform
• Access to GN Employee Assistance & Digital Wellbeing Program offering comprehensive support for your mental and physical health.
• Recruitment bonus through our GN refer a friend scheme
• Excellent Employee Recognition Programme including employee of the month, long service awards, team recognition days and random treat days
• Employee Social Events to celebrate our team's success together
• Industry leading complimentary meals on duty and barista style coffee
• Attractive 20% Employee discount on bar & restaurant food
• Favourable Friends and Family discounted best available rates in our GN Hotels nationwide.
• Complimentary Gym & Pool Membership: Stay fit and healthy with free access, plus a discounted rate for a family member.
• 20% discount on Spa treatments, including the Floatation Pod.
• Save money and be healthy with our Bike to work scheme
• Xmas savings club
• On site free parking

Note :

This role will involve working early mornings, evenings and weekends.

Great National Hotel Ballykisteen is an equal opportunities employer.