Receptionist

Ballymascanlon Hotel & Golf Resort

Leinster

On-site

EUR 19,000 - 21,000

Part time

3 days ago

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Benefits offered by this job

Meal on duty

Refer a friend scheme

Staff discounts

Complimentary parking

Employee Assistance Programme

Digital Wellness Programme

Team awards & recognition

Job summary

Ballymascanlon Hotel & Golf Resort is seeking a Front Office Receptionist to provide exceptional guest service and manage front desk tasks. The role involves check-ins, check-outs, and general front desk administration to ensure smooth operations.

The ideal candidate has at least 1 year in customer service and is able to work night shifts, weekends, and public holidays, with five workdays per week in a part-time schedule. Ballymascanlon offers a supportive team environment and employee benefits.

Qualifications

Minimum of 1 year experience in a customer service role.

Responsibilities

To complete duties as requested by the Front Office Manager.
Completing Front Office Receptionist duties
Completing Check-ins & check-outs following hotel procedures
To ensure security checks are completed on a nightly basis
To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
To ensure all room service calls are handled quickly and efficiently
To maintain the upkeep and appearance of the lobby and main hotel entrance
To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

Skills

Customer service

Job description

Job Description

Join our fabulous team at Ballymascanlon Hotel & Golf Resort as a Front Office Receptionist.

The receptionist role is an exciting role that involves providing our guests with top customer service and completing administration tasks to ensure the smooth running of the Front Desk function.

Location

Ballymascanlon House, Ballymascanlon

About Us

The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

As part of the TMR Collection & under the guidance of Windward Management, Ballymascanlon Hotel & Golf Resort offers great opportunities for growth & progression in your hospitality career.

Role & Responsibilities

To complete duties as requested by the Front Office Manager.
Completing Front Office Receptionist duties
Completing Check-ins & check-outs following hotel procedures
To ensure security checks are completed on a nightly basis
To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
To ensure all room service calls are handled quickly and efficiently
To maintain the upkeep and appearance of the lobby and main hotel entrance
To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

Requirements

About The Role

The ideal candidate will possess a minimum of 1 year experience in a customer service role.
The ideal candidate must be available to work shifts through the night during the week, weekends and public holidays.
The ideal candidate must be able to work five days per week.

Perks & Benefits of working at Ballymascanlon Hotel & Golf Resort

We Offer The Below To All Our Team Members

A welcoming & supportive team environment
Opportunities for development within the Hotel & wider Windward Group
Meal on duty
Refer a friend scheme
Staff discounts throughout the Hotel & its sister properties
Complimentary car-parking
Employee Assistance Programme
Digital Wellness Programme
Competitive Salary & hourly rates
Team awards & team recognition scheme including employee of the month, long service awards, team recognition days & random treat days

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

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