Hotel Receptionist- Part-Time

Hollybank Trustees Ltd

Galway

On-site

EUR 24,000 - 30,000

Full time

4 hours ago

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Job summary

The Hardiman Hotel in Co. Galway, Ireland is seeking an experienced Receptionist to join our Front of House team. This on-site role offers an opportunity to deliver exceptional guest service in a dynamic hotel environment.

You will greet guests, manage reservations with Opera PMS, handle inquiries, and promote hotel facilities. Strong English communication and hospitality experience are essential for success in this busy role.

Qualifications

Minimum of one years’ hospitality experience.
Excellent interpersonal skill.
Be fluent in both written and spoken English.
Working knowledge of Opera PMS system (preferred).
Working knowledge of the Internet, Excel and Word.

Responsibilities

To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
To communicate our services and facilities to guests as required.
To deal with any customer complaints in a professional manner and to notify management of these.
To deal with requests, queries and suggestions quickly and efficiently.
To ensure that the guests needs and requirements are met.
To take all reservations and ensure that all changes are updated in the hotel system accordingly.
To promote and up sell the hotels facilities at all times.
To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
To ensure that billing is correct and carried out in accordance with our SOPs.
To become familiar with all other procedures for reception.
To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
To provide support where necessary in other areas of the hotel.
To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
To be willing and interested to learn about the surrounding areas so as to be able to advise guests.

Skills

Interpersonal skills

Fluent English

Tools

Opera PMS

Internet

Excel

Word

Job description

Location: On site / Co. Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Competitive salary

The Hardiman Hotel - Receptionist

Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?

Do you have a passion for delivering fantastic service and consistently high standards?

Consider becoming a part of our diverse and experienced team!

The Hardiman Hotel is searching for an experienced receptionist to join our Front of House Team. If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.

Responsibilities:

To greet guests on arrival with a warm, welcoming smile & in a professional and friendly manner.
To check in and out guests efficiently using the Opera Reservation System whilst adhering to our SOPs.
To communicate our services and facilities to guests as required.
To deal with any customer complaints in a professional manner and to notify management of these.
To deal with requests, queries and suggestions quickly and efficiently.
To ensure that the guests needs and requirements are met.
To take all reservations and ensure that all changes are updated in the hotel system accordingly.
To promote and up sell the hotels facilities at all times.
To answer the switchboard and telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
To ensure that billing is correct and carried out in accordance with our SOPs.
To become familiar with all other procedures for reception.
To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
To provide support where necessary in other areas of the hotel.
To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
To be willing and interested to learn about the surrounding areas so as to be able to advise guests.