Reception Supervisor

Hollybank Trustees Ltd; Trim; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary meal on duty

Free staff parking

Online training platform

Uniform provided

Monthly Employee Awards

Job summary

Trim Castle Hotel in Trim, Co. Meath, Ireland, is seeking a Full Time Reception Supervisor to join the team. The hotel offers a boutique four-star experience overlooking Trim Castle, with 66 guest rooms and a commitment to Irish hospitality.

Responsibilities include greeting guests, directing inquiries, managing calls, coordinating with departments, and supervising the reception team to ensure smooth check-in and efficient service. Strong organisational and interpersonal skills are essential.

Qualifications

• 2 years experience in a similar role within hospitality.

Responsibilities

• Provides a warm welcome and assists visitors, clients and vendors entering the premises.
• Direct visitors to the appropriate person or department for service.
• Anticipates guests' needs and delivers service to exceeded expectations.
• Escort guests to locations within the hotel on request, prioritising check-ins.
• Manage incoming calls and relay messages or answer general hotel inquiries.
• Maintain front desk appearance and handle mail, couriers and deliveries.
• Supervise and assist in training Reception Team for prompt, courteous service.
• Ensure shifts follow procedures and assist with weekly rosters.
• Facilitate communication between departments and relay important information.
• Perform data entry, filing and document management tasks.
• Maintain guest satisfaction through friendly, efficient handling of queries.

Skills

Front desk operations

Guest service

Multitasking

Opera Cloud

MS Office

Tools

Opera Cloud

MS Office

Job description

Location: On site / Trim, Co. Meath, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

Trim Castle Hotel is a boutique four-star property situated in the heart of the historic town of Trim, Co. Meath, overlooking the iconic Trim Castle. With 66 contemporary, elegantly designed guest rooms, we seamlessly blend modern comfort with warm Irish hospitality. Recognised as a "Quality Employer" by the Irish Hotels Federation, we are committed to delivering an exceptional experience for both our guests and our team.

We are recruiting a Full Time Reception Supervisor to join the team.

Responsibilities:

• Provides a warm welcome and assists visitors, clients and vendors as they enter the premises, ensuring exceptional customer service at all time
• Ensure that visitors feel comfortable and direct them to the appropriate person or department
• Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations
• Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guests
• Manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. Respond to general inquiries about our Hotel and its services
• Maintains the appearance of the front desk area and ensures it is well-organised and tidy. Also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
• Supervise and assist in training Reception Team to ensure all guests receive prompt and courteous service
• Ensuring that staff on duty follow the required procedures during their shift and delegate tasks to the team at the beginning of shift
• Assist with weekly rosters
• Act as a bridge between various departments, relaying messages and information as necessary to maintain effective communication within the Hotel
• Perform various administrative tasks, such as data entry, filing, and document management
• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
• To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments
• Be open to new ideas and make changes in the job and routine as required. Work in line with business requirements and maintain a culture of respect
• Strive for constant improvement and take responsibility for your own performance and development
• Ensure daily handover is sent out via email each shift and attend briefings and meetings as required by Management

Key Attributes:

• 2 years experience in a similar role within the hospitality industry
• Excellent organisational skills with the ability to multitask
• Strong interpersonal skills
• Confident and friendly disposition with a positive attitude
• The ability to handle customer queries and complaints in a professional and courteous manner
• Proficient in Opera Cloud, MS office ..

Complimentary meal on duty/Free Staff car parking/on line training platform/Employee Stay Programme/Uniform provided/Monthly Employee Awards